Solve contact center challenges using automation to trigger real-time actions based on business rules you define.
These are just a few of the solutions our customers have developed to their most common challenges. With the power and flexibility of the rules engine, you can easily create your own solutions and unlock the value of your data.
Deliver the control and flexibility that employees covet and expect.
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Proven Platform Supports a Wide Range of Cost Reduction & Productivity Improvement Use Cases
Keeping your agents happy and engaged doesn’t have to be difficult. Real-time automation gives your workforce the tools they need to succeed.
Take advantage of idle time to develop better equipped employees.
Empower employees with schedule flexibility.
Reward your employees' performance.
Real-Time Results. Powerful Impact.
Intraday automation uniquely improves all key cost and productivity drivers in your contact center
Don't Leave Agents Unequipped
Training is crucial but often falls to the wayside. Intraday automation sends training directly to agent desktops during idle time, ensuring your team receives the development they need to thrive, without impacting service levels.
Improve Employee Empowerment
Today’s workforce values schedule control, flexibility and simplicity. Empower your employees with “on the go” schedule flexibility via a mobile app while still balancing the needs of your business.
Recognize Agent Achievements
Agents appreciate being recognized for good performance. Don't miss the chance to deliver a reward.