ATLANTA, February 26, 2019 – Intradiem, the leading provider of contact center robotic process automation (RPA), today launched the Contact Center Automation Innovator Award (CCAI) designed to recognize industry visionaries who are leading with automation in the advancement and success of modernizing the contact center.
“This award honors innovators in their use of automation to deliver key contact center advancements in efficiency, engagement and experience," said Matt McConnell, CEO of Intradiem.
Upon award presentation, McConnell stated, “An outstanding example of a contact center automation innovator is embodied in our first recipient, Jonathan Rasiah. Through Jonathan’s vision and leadership, the Rogers team has led the way in reshaping service delivery.”
Many of Rogers' early contact center robotic process automation use cases are still in use today. In addition, several Intradiem customers have leveraged Rogers' creativity to achieve similar value and success in their centers.
Intradiem congratulates Jonathan and his team for their accomplishments as innovators.