3 May

Reduce Call Center Shrinkage with Contact Center Automation

Chelsea Atkinson

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]

22 Mar

Transform Your Call Center into a Superhero

Lori Etheridge

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]

19 Feb

Intradiem’s Continuous Focus on IT Security

Kurdeen Karim

Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk […]

12 Feb

Show Your Agents You Care this Valentine’s Day

Chelsea Atkinson

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]