10 Great Customer Service Quotes
Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching […]
10
May
Archive Tag: Customer Service
2
Nov
Are You Using Customer Feedback to Improve Processes?
Sometimes we become so involved in the design, execution and gathering of data that we may not observe what is […]
23
Sep
Are You Viewing the Experience Through the Lens of the Customer?
Whenever we deal with customers, we are asking our brains to do a lot. We are trying to see things […]
6
Sep
The Future of Contact Center Automation
As technology advances, could contact center agents be replaced by robots? That’s a question some outsourcers in India and the […]
20
Jan
Financial Services Contact Centers: Intraday Automation Puts Your Customers First
Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]
6
Aug
Digital Customer Service: Opportunity to Connect with Customer
As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is […]