Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]
Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an […]
Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching […]
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk […]
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]