Recently I had a support team manager tell me that she had received feedback from a VP in the operations […]
I recently came across the Japanese terms genchi genbutsu and genba; they’re both key principles of the Toyota Production System, […]
The Definition of Herd Mentality In business and in life, there’s this crazy notion of the herd mentality. What is […]
Are your employees working hard, working smart, or both? In the last two months, I’ve written about employee effort and […]
When we empower employees, does that impact their productivity? Employee empowerment is one of those phrases that often causes people […]
How’s your brand today? Defining your brand used to be so much easier. In the good old days (for me, […]