10 Great Customer Service Quotes
Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching […]
10
May
18
Apr
Make “Greener” Choices in the Call Center this Earth Day
Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]
20
Mar
Spring Cleaning Time for Call Centers
Welcome to Spring! It’s time to clean the clutter and broken pieces out of our call centers and bring in […]
12
Feb
Show Your Agents You Care this Valentine’s Day
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]
8
Feb
3 Ways to Improve Adherence in the Contact Center
Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to […]
21
Dec
Ring in the Holidays with Real-time Automation
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]