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3 Keys for Successfully Driving Change in the Contact Center [VIDEO]

When it comes to pushing for change in the contact center, it’s all about enhancing the customer experience. Despite its intent, forced changed on your workforce sometimes creates problems. Management should always ensure thoughtful planning and involvement of anyone affected.  To help you navigate the ins and outs of contact center change management Robert Patterson, Business Analyst, provides three proven ways to successfully drive change in the contact center.

http://www.youtube.com/watch?v=LChzl64cKpc

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