Uses real-time information from your ACD and WFM to automatically update schedules when adherence occurs
Enables you to establish rules that automatically adjust human resource levels in response to fluctuating customer demand
Allows you to keep all lines of communication open and fully staffed so customers can interact with your business when and how they want.
Allows you to match inquiries with subject matter experts—directing customer questions to the people best equipped to answer them.
Enhancing you customer experience with a single solution by monitoring individual employee workflows in order to achieve compliance.