Intradiem

What is
Active Wait Time?

Become more Profitable, Efficient and Productive

Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.

Lead Your Organization to Success

See how intraday management can help your business succeed.

Hours of agent idle time wasted worldwide
*Since January 1, 2012

See how intraday management can help your business succeed

Watch Now

Vivint

Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.

The General

Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.

Create One Office

BGL blends back office work into the contact center to create one office.

Blog

Is Agent Training On-Board Your CX Train?

Whether you call it employee development or skills enhancement, it’s all about training our agents and leaders to be successful with our customers and improve the bottom line. Not enough training and our employees may fail to provide the customer experience […]

The post Is Agent Training On-Board Your CX Train? appeared first on Intradiem Blog.

Customer Service is More than Just Being Nice

I recently had the privilege of speaking to the people of Ace Hardware about creating amazing customer service. If you know anything about Ace, you might be thinking that they could be the ones delivering the lesson on service – […]

The post Customer Service is More than Just Being Nice appeared first on Intradiem Blog.

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News

September 4, 2014

Intradiem Webinar to Focus on Ways to Develop Emotionally Intelligent Agents - Emotional Intelligence expert to share best practices for contact centers

August 28, 2014

Intradiem and EPIC Connections Create Strategic Relationship - New relationship brings together technologies, best practices to drive customer satisfaction and ROI

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Events

10th Annual Customer Response Summit

10th Annual Customer Response Summit (Execs in the Know)
September 22 - 24, 2014 - Memphis, TN

ICUC 2014

inContact User Conference 2014
September 23 - 25, 2014 - Orlando, FL

Contact Atlantic 2014

Contact Atlantic Conference & Expo (ContactNB)
October 29 - 30, 2014 - Fredericton, NB

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