Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
Intradiem Examines Customer Experience Impact of Pressures on Property and Casualty Industry - Intraday management technology helps companies improve operational efficiencies, customer experience amidst market and compliance changes
Intradiem to Present Benefits of Intraday Management Technology at Upcoming Conferences - Case study and real-world scenarios demonstrate use of intraday management technology to improve the customer experience
2014 Customer Care Leadership Forum
Society of Workforce Planning Professionals Annual Conference
NG Customer Experience