Reduce Attrition with Contact Center Automation that Puts People First

Uncover, in real time, the untapped capacity in your contact center to:

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DELIVER MORE
TRAINING

Automation finds time for agents to complete coaching and development sessions.

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AUTOMATE STAFFING
ADJUSTMENTS

Eliminate manual work and keep labor costs in check.

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IMPROVE
ADHERENCE

Save WFM manager time, keep agents on schedule, and reduce manual entry.

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STREAMLINE CALL HANDLING

Monitor agent-state data and alert agents when pre-set thresholds are exceeded.

As Featured In

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Proven Results

$9.4M

from improved training efficiency
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$7.7M

from increased agent productivity
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$5.3M

from increased voluntary time off
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$2.4M

from reduced employee attrition
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$1M

improved admin efficiency
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Our Solution in Action

How does automation help you prioritize people
and maximize productivity?

Check out this video to find out.

Unlock the Value of Your Data

Our AI-powered technology platform integrates easily with your contact center’s ACD and WFM systems, synchronizing their inputs and offering real-time, proactive support to frontline agents.

Calculate Your Payoff

Savings You Can Count (On)



Enter your center’s average wage rate (industry average = $17.50/hr)

Savings You Can Count (On)

“Millions of dollars in savings”

We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.

– Scott D.
Workforce Ops Manager

Test-Drive Contact Center Automation

Get a demo to learn how automation can improve your teams’ performance

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Our Customers Love Us

A signature and a handshake is not the end of the transaction—it’s the beginning. At Intradiem, we view our customers as long-term partners and we’re committed to delivering solutions that ensure their ongoing success. Because we only succeed when our customers succeed.

Intradiem Named in Top Workplaces USA 2023

This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. You can learn more in our methodology.

Let’s Get Started