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See how best-of-breed contact centers are leveraging Intraday Automation to find time to fight agent attrition.

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Intraday
Automation
for a Real-Time Workforce
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What is Intradiem?

Intradiem is an intraday automation engine that allows you to build real-time workforces—triggering efficiency and extraordinary customer experiences.

“Intradiem is the next must-have technology for contact centers serious about delighting their customers.”

Technology analysts are predicting that Intraday Automation is the next must-have technology category for frontline workforces.  Intradiem, the creator of the category, will continue to lead due to its innovative technology and exceptional customer service.
Some of Our Customers
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What They’re Saying
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“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

-Bob Johnson
Sprint President and Chief Service Officer
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The ability to automatically adjust your workforce in response to unpredictable events & conditions can increase FCR & customer satisfaction by more than 10%.

Intradiem Solutions
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Intraday Task Management
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Real Time Adherence
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Alerts & Notifications
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Channel Balancing
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Intraday Staffing
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Reskilling
Latest News
What Does Customer Service Wait Time Cost You?
When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their product and end up waiting to be served. Have you ever thought about how many total days of your life will be wasted, all because of waiting for customer service?
Read the article
Optimize Your Contact Center for Tomorrow's Savvy Customer
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Workforces
Learn how Intradiem transforms contact center, retail, back office, field service and bank branch operations.
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Services
Our customer-obsessed implementation and success management teams are committed to delivering results.
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Our Work
Intradiem improves employee performance and efficiency while building invincible customer experiences.
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