Sprint Enhances Service and Reduces Costs

Intraday Automation Paves the Way

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The General Improves FCR and Service Delivery

Intraday Automation Makes it possible
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Create a Frontline That's Always Prepared

Intraday Automation enables a real-time frontline Workforce
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Intradiem is an intraday automation engine that allows you to build real-time workforces—triggering efficiency and extraordinary customer experiences.

“Intraday automation is a must-have technology for contact centers serious about delighting their customers.”

Technology analysts are predicting that Intraday Automation is the next must-have technology category for frontline workforces.  Intradiem, the creator of the category, will continue to lead due to its innovative technology and exceptional customer service.
Some of Our Customers
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What They’re Saying
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“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

-Bob Johnson
Sprint President and Chief Service Officer
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The ability to automatically adjust your workforce in response to unpredictable events & conditions can increase FCR & customer satisfaction by more than 10%.

Intradiem Solutions
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Task Management
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Real Time Adherence
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Alerts & Notifications
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Channel Balancing
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Intraday Staffing
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Reskilling
Latest News
Stop the Contact Center's Revolving Door
In today's customer-centric market, companies need to leverage new technology to create an agile front-line workforce and do more than just fill contact center seats. The result will be a dramatically more consistent customer experience.
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Why Your Agents Are Leaving and What You Can Do About It
In today's customer-centric market, companies need to leverage new technology to create an agile front-line workforce and do more than just fill contact center seats. The result will be a dramatically more consistent customer experience.
Read the article
Workforces
Learn how Intradiem transforms contact center, retail, back office, field service and bank branch operations.
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Services
Our customer-obsessed implementation and success management teams are committed to delivering results.
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Our Work
Intradiem improves employee performance and efficiency while building invincible customer experiences.
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