Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
Whether you call it employee development or skills enhancement, it’s all about training our agents and leaders to be successful with our customers and improve the bottom line. Not enough training and our employees may fail to provide the customer experience […]
I recently had the privilege of speaking to the people of Ace Hardware about creating amazing customer service. If you know anything about Ace, you might be thinking that they could be the ones delivering the lesson on service – […]
Intradiem Webinar to Focus on Ways to Develop Emotionally Intelligent Agents - Emotional Intelligence expert to share best practices for contact centers
Intradiem and EPIC Connections Create Strategic Relationship - New relationship brings together technologies, best practices to drive customer satisfaction and ROI
10th Annual Customer Response Summit (Execs in the Know)
inContact User Conference 2014
Contact Atlantic Conference & Expo (ContactNB)