Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
DMG Consulting to Discuss Agent Engagement in the Multi-Channel Contact Center - Leading analyst to cover best practices for driving agent success
Mark Zabroske Joins Intradiem as Senior Vice President of Worldwide Sales - Industry veteran joins company to drive business growth and partner relations
Call Center Demo