Intradiem

What is
Active Wait Time?

Become more Profitable, Efficient and Productive

Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.

Lead Your Organization to Success

See how intraday management can help your business succeed.

Hours of agent idle time wasted worldwide
*Since January 1, 2012

See how intraday management can help your business succeed

Watch Now

Vivint

Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.

The General

Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.

Create One Office

BGL blends back office work into the contact center to create one office.

Blog

Is Agent Disengagement Leaving You Stuck in Neutral?

As a consultant in the business for over 40 years, I can walk into any call center in the world, and if I see agents who are standing up, I guarantee you they are non-productive and Average Handle Time is […]

The post Is Agent Disengagement Leaving You Stuck in Neutral? appeared first on Intradiem Productivity Plus Blog.

Delivering the Customer Journey: We Don’t Need No Stinkin’ Change Management!

What is your company’s approach to change management? In last month’s post, I wrote about the customer experience inflection point. I stated: There comes a time in every company’s history, present time, or future when it must change or adapt […]

The post Delivering the Customer Journey: We Don’t Need No Stinkin’ Change Management! appeared first on Intradiem Productivity Plus Blog.

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News

June 24, 2014

Intradiem Continues Expansion of Leadership Team with Two New Board Members - Leading intraday automation company names customer experience pioneer and corporate veteran to its board of directors

June 18, 2014

Intradiem Examines Customer Experience Impact on Cable Providers in Consumer-Driven Market - Intraday automation technology improves operational efficiencies, customer satisfaction helping cable companies gain competitive advantage

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Events

CCNG Executive Summit

CCNG Contact Center Executive Summit 2014
August 4 - 5, 2014 - Ft. Worth, TX

ICUC 2014

inContact User Conference 2014
September 23 - 25, 2014 - Orlando, FL

ICMI Demo & Conference 2014

ICMI Contact Center Demo and Conference 2014
November 4 - 5, 2014 - Chicago, IL

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