Evaluating Your Coaches Checklist
Ensure Your Contact Center Coaches are Engaging and Assisting Your Agents
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See how best-of-breed contact centers are leveraging Intraday Automation to find time to fight agent attrition.
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Turn Insights into Actions
Intraday Automation
for a 
Real-Time Workforce
What is Intradiem?

Intradiem is an intraday automation engine that allows you to build real-time workforces—triggering efficiency and extraordinary customer experiences.

“Intradiem is the next must-have technology for contact centers serious about delighting their customers.”

Technology analysts are predicting that Intraday Automation is the next must-have technology category for frontline workforces.  Intradiem, the creator of the category, will continue to lead due to its innovative technology and exceptional customer service.
Some of Our Customers
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What They’re Saying
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“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

-Bob Johnson
Sprint President and Chief Service Officer
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The ability to automatically adjust your workforce in response to unpredictable events & conditions can increase FCR & customer satisfaction by more than 10%.

Intradiem Solutions
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Task Management
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Real Time Adherence
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Alerts & Notifications
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Channel Balancing
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Intraday Staffing
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Reskilling
Latest News
Better Customer Interactions Every Time with Intradiem & SSA Solutions
The combination of Intradiem's Intraday Automation solutions and SSA Solutions' workforce management and operational modeling expertise enables their clients to improve productivity, decision-making and operational efficiencies in the contact center — helping companies manage and operate more effectively and make smarter decisions.
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What Makes Your Contact Center Incentive Program a Success?
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Workforces
Learn how Intradiem transforms contact center, retail, back office, field service and bank branch operations.
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Services
Our customer-obsessed implementation and success management teams are committed to delivering results.
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Our Work
Intradiem improves employee performance and efficiency while building invincible customer experiences.
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