Intradiem

What is
Active Wait Time?

Become more Profitable, Efficient and Productive

Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.

Lead Your Organization to Success

See how intraday management can help your business succeed.

Hours of agent idle time wasted worldwide
*Since January 1, 2012

See how intraday management can help your business succeed

Watch Now

Vivint

Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.

The General

Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.

Create One Office

BGL blends back office work into the contact center to create one office.

Blog

The Contact Center of the Future: Integrated Real-time Coaching

In our ongoing Contact Center of the Future blog series, we’ll like at some key trends and discuss insights that will transform contact centers and customer experience as we know it. Today, supervisors and managers have a whole host of technologies […]

The post The Contact Center of the Future: Integrated Real-time Coaching appeared first on Intradiem Productivity Plus Blog.

The Most Important #CX Training Tool for Your Business

Can you name one of the most powerful and most important customer experience training tools available to your organization? If you can’t, I’ll answer that question for you. The most powerful training tool, the one that’s going to help your […]

The post The Most Important #CX Training Tool for Your Business appeared first on Intradiem Productivity Plus Blog.

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News

April 9, 2014

Intradiem Examines Customer Experience Impact of Pressures on Property and Casualty Industry - Intraday management technology helps companies improve operational efficiencies, customer experience amidst market and compliance changes

March 26, 2014

Intradiem to Present Benefits of Intraday Management Technology at Upcoming Conferences - Case study and real-world scenarios demonstrate use of intraday management technology to improve the customer experience

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Events

2014 Customer Care Leadership Forum

2014 Customer Care Leadership Forum
April 8, 2014 - New York City, NY

SWPP Annual Conference 2014

Society of Workforce Planning Professionals Annual Conference
Apr. 15 - 17 - Nashville, TN

NG Customer Experience North America Summit

NG Customer Experience
April 28 - 30, 2014 - Newport Beach, CA

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