Intraday
Automation
for a Real-Time Workforce
53f36ca4981411270eb114cf_triangle%20blank.svg
What is Intradiem?

Intradiem is an intraday automation engine that allows you to build real-time workforces—triggering efficiency and extraordinary customer experiences.

“Intradiem is the next must-have technology for contact centers serious about delighting their customers.”

Technology analysts are predicting that Intraday Automation is the next must-have technology category for frontline workforces.  Intradiem, the creator of the category, will continue to lead due to its innovative technology and exceptional customer service.
Some of Our Customers
542eba35ee7935c72a0f2399_stack-03.svg 542eb56dba9982c82a458587_top_row-01.svg 542eb5964d048207560498c7_bottom_row_Artboard%202.svg
What They’re Saying
53fe47641d6667987667d646_sprint.svg

“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

-Bob Johnson
Sprint President and Chief Service Officer
53ff3ba08aaca6ca0e1662be_chart.svg
53fe47641d6667987667d646_sprint.svg 542c0ebc6d96f6881f5ae5d7_weather_blimp.png
542c0efe503083a446fbd1f4_weather_snow.png 542c0f036d96f6881f5ae5df_weather_sun.png

The ability to automatically adjust your workforce in response to unpredictable events & conditions can increase FCR & customer satisfaction by more than 10%.

Listen to the Convergys Webinar
Intradiem Solutions
task_green
Intraday Task Management
balance_orange
Channel Balancing
rta_orange
Real Time Adherence
staff_green
Intraday Staffing
alerts_green
Alerts & Notifications
staff_green
Reskilling
Workforces
Learn how Intradiem transforms contact center, retail, back office, field service and bank branch operations.
see the workforces
Services
Our customer-obsessed implementation and success management teams are committed to delivering results.
learn about our services
Our Work
Intradiem improves employee performance and efficiency while building invincible customer experiences.
see our work
542c1721503083a446fbd2ce_CTA__0004_shutterstock_190741784.jpg
Sprint Transforms Customer Experience by Deploying Intradiem to Global Agent Base 
Read how Sprint used Intradiem’s technology to improve FCR and go from worst to first in customer satisfaction.
Read the article
542c14fd6d96f6881f5ae663_350x250_Stocksy_txp6579391685A000_Medium_137792.jpg
Learning & Blog
Check out our webinars, white papers, blog and more to hear from industry experts and learn about intraday automation.
learn more

Contact Us