Intradiem

What is
Active Wait Time?

Become more Profitable, Efficient and Productive

Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.

Lead Your Organization to Success

See how intraday management can help your business succeed.

Hours of agent idle time wasted worldwide
*Since January 1, 2012

See how intraday management can help your business succeed

Watch Now

Vivint

Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.

The General

Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.

Create One Office

BGL blends back office work into the contact center to create one office.

Blog

3 Must-Haves for Workforce Management Success

Workforce managers don’t have it easy. Not only are they responsible for accurately forecasting call requirements per half hour by both queue and skill, they are also tasked with scheduling the right number of agents needed to handle calls at […]

The post 3 Must-Haves for Workforce Management Success appeared first on Intradiem Blog.

11 Things You Must Know to Win the Customer Experience Battle

If knowing is half the battle, what’s the other half? In the 1980s, there was a G.I. Joe cartoon series for kids that embodied good vs. evil. At the end of each episode was a public service announcement (PSA) that […]

The post 11 Things You Must Know to Win the Customer Experience Battle appeared first on Intradiem Blog.

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News

August 28, 2014

Intradiem and EPIC Connections Create Strategic Relationship - New relationship brings together technologies, best practices to drive customer satisfaction and ROI

August 20, 2014

Intradiem Partners with Call Center Experts for Thought-Leadership Panel - For third year, panel provides innovative strategies in driving customer experience

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Events

Don't Just Fill Seats: Create High EQ Agents

Live Webinar with Jim Rembach, certified Emotional Intelligence (EQ) practitioner
September 10, 2014 - Our guest speaker, Jim Rembach, senior vice president for Customer Relationship Metrics, LLC, and certified Emotional Intelligence (EQ) practitioner, will help identify new ways for developing high EQ agents for your contact center.

10th Annual Customer Response Summit

10th Annual Customer Response Summit (Execs in the Know)
September 22 - 24, 2014 - Memphis, TN

ICUC 2014

inContact User Conference 2014
September 23 - 25, 2014 - Orlando, FL

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