Sprint Enhances Service and Reduces Costs

Intraday Automation Paves the Way

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The General Improves FCR and Service Delivery

Intraday Automation Makes it possible
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Create a Frontline That's Always Prepared

Intraday Automation enables a real-time frontline Workforce
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Intradiem is an intraday automation engine that allows you to build real-time workforces—triggering efficiency and extraordinary customer experiences.

“Intradiem is the next must-have technology for contact centers serious about delighting their customers.”

Technology analysts are predicting that Intraday Automation is the next must-have technology category for frontline workforces.  Intradiem, the creator of the category, will continue to lead due to its innovative technology and exceptional customer service.
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What They’re Saying
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“Intradiem was a major cause of our dramatic improvements in FCR and customer satisfaction.”

-Bob Johnson
Sprint President and Chief Service Officer
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The ability to automatically adjust your workforce in response to unpredictable events & conditions can increase FCR & customer satisfaction by more than 10%.

Intradiem Solutions
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Task Management
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Real Time Adherence
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Alerts & Notifications
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Channel Balancing
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Intraday Staffing
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Reskilling
Latest News
Why Your Agents Are Leaving and What You Can Do About It
It’s hard to find good contact center agents – and even harder to keep them. Preventing attrition starts with understanding why agents leave and then taking action and implementing solutions like Intraday Automation to overcome the barriers to keeping your agents motivated and on board.
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Better Customer Interactions Every Time with Intradiem & SSA Solutions
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Workforces
Learn how Intradiem transforms contact center, retail, back office, field service and bank branch operations.
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Services
Our customer-obsessed implementation and success management teams are committed to delivering results.
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Our Work
Intradiem improves employee performance and efficiency while building invincible customer experiences.
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