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Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
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Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
Watch NowBlogUncovering the Real Reason Your Agent Is FailingOur quality coaches may be focusing on specific skills without truly understanding what is motivating the agent to improve or not improve. When observing center coaches in action, I find that some will ask an agent very few questions or [...] Crawl, Walk, Then Run: 3 Training Tips to Boost Agent PerformanceThe cat is out of the bag. Sixty-nine percent of contact center leaders say agent training positively impacts customer satisfaction. Yet, despite its effectiveness on quality and performance results, 46 percent of the same respondents don’t train their agents frequently. [...] See more entries >> | NewsJune 12, 2013Intradiem and Productivity Plus Panelists named finalists in #CustomerService100 - Thought leaders recognized as influencers in customer service arena May 30, 2013Intradiem webinar provides insights for contact centers to overcome attrition - Practical approaches to coaching and workforce management to be discussed See more news >> | EventsContact Center Conference & Expo 2013CCA ICMI Call Center Demo & Conference 2013Call Center Demo See more events >> |
