Every day, agents spend 11 percent of their time idle, waiting for a call. Intradiem can fill that time with off-phone activities to improve agent performance and productivity. Watch our video to discover what you can do with those small pockets of idle time and improve the customer experience.
Watch Tim Izatt explain how Intradiem makes Vivint's agents more productive, improves agent engagement and increases quality.
Hear how The General Insurance's high-occupancy contact center increased FCR, quality results and agent satisfaction.
[The original post appeared on the CX Journey blogsite on August 26, 2014.] How well are your change management efforts going? I recently came across Dr. Kotter’s 8-Step Process for Leading Change. The steps come from his 1996 book, Leading […]
Workforce managers don’t have it easy. Not only are they responsible for accurately forecasting call requirements per half hour by both queue and skill, they are also tasked with scheduling the right number of agents needed to handle calls at […]
Intradiem and EPIC Connections Create Strategic Relationship - New relationship brings together technologies, best practices to drive customer satisfaction and ROI
Intradiem Partners with Call Center Experts for Thought-Leadership Panel - For third year, panel provides innovative strategies in driving customer experience
Live Webinar with Jim Rembach, certified Emotional Intelligence (EQ) practitioner
10th Annual Customer Response Summit (Execs in the Know)
inContact User Conference 2014