Think you can't automate your store- or branch-level customer service? Think again. Get a leg-up on your competitors with a smarter approach to frontline workforce optimization. Our Intraday Automation solutions give you the power to respond in real-time to changing business conditions, so you can be more productive, more efficient and always ready to serve your customers.
Manually assigning tasks to frontline employees based on availability can cause discrepancies in the store or branch being ready for customers. When corporate schedules compliance audits without taking foot traffic into consideration, you might have staffing issues.
Companies are always looking for new ways to improve customer experience as well as productivity, but it's difficult if not impossible without an integrated interface that links with disparate store/branch and corporate systems and is able to measure store effectiveness and productivity.
Intraday Automation makes it possible to track store- or branch-level tasks and deliver assignments based on priority and service levels, all during periods of low traffic when customer experience won't be negatively impacted. Using a powerful integrated business rules engine, Intraday Automation trigger actions based on information from disparate systems, providing a single interface that's accessible by all levels of organization.
The result is an increase in productivity and efficiency, along with better employee engagement, because your associates are empowered with "actionable responsiveness." And, they are more prepared to serve your customers.
See how intraday automation can help retail customer service contact centers and in-store operations manage spikes in volume, train employees, update scheduling and staffing levels, and balance interaction channels to improve customer experience and maximize operational efficiency.
"With Intradiem's real-time capabilities, we understand where and how our frontline staff’s time is spent and how to prioritize tasks assignments."