The Value in Naysayer Feedback: Actionable Steps to Improve Customer Experience

There’s a bunch of talk about improving the customer experience — but what actions can your call center take to make a difference? Read this paper to gain practical advice from two industry experts: Greg Levin provides three features of world-class C-Sat measurement programs and advice for using customer satisfaction data; and Jeanne Bliss talks about incorporating and using negative customer feedback and offers three action items for your call center to put into practice.

Download this white paper for insightful advice on how to solicit and use feedback — especially the negative kind — to improve your contact center.