The landscape of the call center has changed. Social media has transformed consumer culture, transactions have evolved, and metrics have become more challenging. In this new environment, what can contact center executives do to create great agents and improve the overall customer experience?Intradiem tapped into the minds of some of the world’s leading contact center executives to uncover the challenges they currently face in their businesses and to share best practices on a wide range of topics from how to proactively engage in social media to effectively motivating and incentivizing employees.
In an effort to learn more about what these leaders are doing in their centers, Intradiem sponsored three exclusive executive roundtable events to discuss the underlying themes of how contact centers can better leverage innovation to create great customer experiences and great agents. Download this white paper to read a summary of the feedback shared in these sessions.