Watch this webinar to hear Shannon Scott and Kevin Pickett from Cigna’s WFM team as they share their journey in identifying automation opportunities, eliminating operational and WFM pain points, and improving the agent experience.
Discover how Intradiem is transforming the customer experience (CX) landscape with its Machine Learning-driven solution to predict and reduce agent […]
Contact center agents are responsible for delivering great brand experiences, and AI-driven solutions are set to streamline routine tasks, unlocking […]
Explore Intradiem’s AI contact center tech: Enhance efficiency, agent satisfaction, and customer service through real-time automation.
Prioritizing the needs of frontline agents boosts their engagement and performance. Download this eBook to learn how Intradiem can help.