You’re faced with strategic and structural challenges like never before. Problem is - customer, employee and business demands - keep increasing.
Contact center leaders know it's daunting to drive efficiency and provide positive customer/employee experiences. But, it’s the new norm.
In this event, Dave Thrailkill and Matt McConnell discussed how the implementation of intraday automation in a large global financial contact center improved productivity. And, it wasn't just a productivity play. This strategy improved the workforce as well as service delivery. Watch the archive to hear more results.