Top 5 Telecom

Reduces handle time by 4 seconds and takes out $7M cost with a total of 10X return using full automation.

This Telecom provider decided good enough was not enough.

What if monitoring excessive ACW was a thing of the past?

  • How much time does your real-time team spend monitoring ACW today?
  • How much time are they really recovering?
  • Is it good enough?

Today, with Intradiem, ACW monitoring is fully automated in real-time, 24/7.

This Includes:

  • Evaluating hundreds of thousands of ACW and WFM data points
  • Finding 100% of excessive time in ACW
  • Assisting agents with adherence and helping them succeed
  • Freeing up your real-time team to work more strategically and become more engaged in their work