Top 5 Telecom
Reduces handle time by 4 seconds and takes out $7M cost with a total of 10X return using full automation.
This Telecom provider decided good enough was not enough.
What if monitoring excessive ACW was a thing of the past?
- How much time does your real-time team spend monitoring ACW today?
- How much time are they really recovering?
- Is it good enough?
Today, with Intradiem, ACW monitoring is fully automated in real-time, 24/7.
- Evaluating hundreds of thousands of ACW and WFM data points
- Finding 100% of excessive time in ACW
- Assisting agents with adherence and helping them succeed
- Freeing up your real-time team to work more strategically and become more engaged in their work