Top 5 Financial Services

SERVICES PROVIDER REDUCES TRAINING DELIVERY TIME BY 46%, INCREASES AGENT SATISFACTION WHILE SAVING $19 M ANNUALLY

This Financial Services provider decided empowering their agents could no longer be left to chance.

What if disappointing your agents was a thing of the past?

  • How often do you have to cancel training?
  • Does lack of empowerment contribute to your agent attrition?
  • Why are you settling for less when it comes to improving agent engagement?

Today, with Intradiem, full automation guarantees 24/7 real-time availability of training and coaching opportunities.

This Includes:

  • Evaluating hundreds of thousands of ACD and WFM data points daily
  • Empowering your agents to be “CX Superheroes”
  • Not missing opportunities for training or coaching
  • Freeing up your real-time team from time consuming manual scheduling processes