Top 5 Financial Services
SERVICES PROVIDER REDUCES TRAINING DELIVERY TIME BY 46%, INCREASES AGENT SATISFACTION WHILE SAVING $19 M ANNUALLY
This Financial Services provider decided empowering their agents could no longer be left to chance.
What if disappointing your agents was a thing of the past?
- How often do you have to cancel training?
- Does lack of empowerment contribute to your agent attrition?
- Why are you settling for less when it comes to improving agent engagement?
Today, with Intradiem, full automation guarantees 24/7 real-time availability of training and coaching opportunities.
- Evaluating hundreds of thousands of ACD and WFM data points daily
- Empowering your agents to be “CX Superheroes”
- Not missing opportunities for training or coaching
- Freeing up your real-time team from time consuming manual scheduling processes