Customer Service Centers

Prioritize employees for better productivity and service quality this holiday season

By making frontline reps a priority, service organizations can increase their productivity by 19 percent and their intent to leave decreases by 25 percent.*

Holiday-related stress leads to increased employee absenteeism and turnover rates that can threaten the customer experience and productivity.

  • With online spending increasing each year, how do you plan to provide a cohesive experience across channels?
  • How will you keep employee morale up throughout the season?
  • What is the cost of turnover to your business?

Real-time automation enables your team to steer clear of the stress and share holiday cheer. Happy employees = happy customers.

  • Deliver training during available time to ensure seasonal and full-time staff are prepared to handle issues across channels
  • Reward employees with surprise breaks to minimize call fatigue
  • Send VTO offers when volume allows
  • Help agents reach performance metrics with friendly reminders and drive bottom line results

“I love these little breaks off the phone.” - Rebecca, Member Care Representative, leading Healthcare Provider

“I think this is a much needed tool especially on high volume call days!!” - Asha, Member Care Representative, leading Healthcare Provider

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REAL-TIME AUTOMATION: A GAME CHANGER FOR CALL CENTERS

EXPLORE THE PLATFORM
*Source: Gartner “Unleashing Rep Productivity in the New Work Environment” (2018)

REAL-TIME AUTOMATION: A GAME CHANGER FOR CALL CENTERS

EXPLORE THE PLATFORM
© 2018 Intradiem