Prioritize employees for better productivity and service quality this holiday season

Holiday-related stress leads to increased employee absenteeism and turnover rates that can threaten the customer experience and productivity.

• With online spending increasing each year, how do you plan to provide a cohesive experience across channels?
• How will you keep employee morale up throughout the season?
• What is the cost of turnover to your business?

Real-time automation enables your team to steer clear of the stress and share holiday cheer. Happy employees = happy customers.

• Deliver training during available time to ensure seasonal and full-time staff are prepared to handle issues across channels
• Reward employees with surprise breaks to minimize call fatigue
• Send VTO offers when volume allows
• Help agents reach performance metrics with friendly reminders and drive bottom line results