What if you scheduled less training time but gave agents more development opportunities?
• When agents resign, is “lack of training” a common complaint?
• Can you keep up with agents’ learning style preferences?
• How much scheduled training time is wasted on agents traveling back and forth to meeting rooms?
Today, using Intradiem real-time automation, agents have more development opportunities and are sitting idle less. And the cost savings… $16.5 Million annually.
• 24/7 real-time service level monitoring while agents advance their skills
• A variety of courses and off-phone development activities
• Eliminating the need for WFM to schedule training