Major Gas & Electric Company

Leverages Agents Across Channels Creating A 5% Labor Savings.

This Gas & Electric company achieved a triple play. A single use case enabled them to increase agent engagement & customer satisfaction in addition to achieving an annual savings of $2M.

What if you could automatically give agents a break from the phone while increasing productivity?

  • How well are you able to balance resources across channels today?
  • Are agents sitting idle when e-mails are piling up?
  • Can your back office use some help occasionally?

Today, with Intradiem, contact center robotic processing automation (RPA), finds time to automatically leverage resources across channels.

Everyone wins.

  • New productivity levels make heroes out of Operations.
  • Simplified, real-time automated processing makes WFM smile.
  • A change in their day gives agents a break.
Contact Slider
close slider

Ready to get started or need more information? Our team is here to help!
We look forward to answering your questions and will be in touch within one business day.