Major Gas & Electric Company
Leverages Agents Across Channels Creating A 5% Labor Savings.
This Gas & Electric company achieved a triple play. A single use case enabled them to increase agent engagement & customer satisfaction in addition to achieving an annual savings of $2M.
What if you could automatically give agents a break from the phone while increasing productivity?
- How well are you able to balance resources across channels today?
- Are agents sitting idle when e-mails are piling up?
- Can your back office use some help occasionally?
Today, with Intradiem, contact center robotic processing automation (RPA), finds time to automatically leverage resources across channels.
- New productivity levels make heroes out of Operations.
- Simplified, real-time automated processing makes WFM smile.
- A change in their day gives agents a break.