Major Gas & Electric company
LEVERAGES AGENTS ACROSS CHANNELS CREATING A 5% LABOR SAVINGS.
This Gas & Electric company achieved a triple play. A single use case enabled them to increase agent engagement & customer satisfaction in addition to achieving an annual savings of $2M.
What if you could automatically give agents a break from the phone while increasing productivity?
- How well are you able to balance resources across channels today?
- Are agents sitting idle when e-mails are piling up?
- Can your back office use some help occasionally?
Today, with Intradiem, real-time automation automatically finds time to leverage resources across channels.
- Integration to WFM and ACD for real-time access to millions of data points
- 24/7 global real-time monitoring that won’t miss or ignore an opportunity to balance channel support
- When conditions change, automatically returning agents to their primary channel