Major Gas & Electric company

LEVERAGES AGENTS ACROSS CHANNELS CREATING A 5% LABOR SAVINGS.

This Gas & Electric company achieved a triple play. A single use case enabled them to increase agent engagement & customer satisfaction in addition to achieving an annual savings of $2M.

What if you could automatically give agents a break from the phone while increasing productivity?

  • How well are you able to balance resources across channels today?
  • Are agents sitting idle when e-mails are piling up?
  • Can your back office use some help occasionally?

Today, with Intradiem, real-time automation automatically finds time to leverage resources across channels.

This Includes:

  • Integration to WFM and ACD for real-time access to millions of data points
  • 24/7 global real-time monitoring that won’t miss or ignore an opportunity to balance channel support
  • When conditions change, automatically returning agents to their primary channel