What if you were able to tell your leadership you found a cost savings of more than half a million dollars per year?
- Are you tired of spending the day fighting fires?
- Would you like to take a more strategic role in the business?
- Do you think WFM could be doing greater things?
Using Intradiem real-time automation, not only were they able to clear mundane, repetitive tasks off their plate—they did it while saving the company over $500,000 a year.
It was an easy 3 step process:
- Deployed the real-time automation platform to monitor WFM and ACD Data 24/7
- Eliminated the vicious circle of scheduling, canceling and rescheduling training
- Automatically delivered training to agents during available time