HEALTHCARE PROVIDER CALL CENTERS

Improve Performance And Save $26 Million

“Only 56 percent of health plan customers feel they can get help when they need it and that employees know how to solve their issues quickly.”*
Healthcare providers take essential steps to improve customer experience.

How can you meet the service expectations of your customers?  

  • Resolve customer issues on the first call
  • Deliver online training faster while fostering career development
  • Help employees provide valuable customer experiences by improving engagement

Today, real-time automation enables healthcare providers to improve productivity and customer experience.

  • Real-time automation ensures employees receive development during available time
  • Real-time platform notifies supervisors when agents need assistance
  • Real-time alerts prompt employees to handle different channels when the need arises
REAL-TIME AUTOMATION DELIVERS SAVINGS AND WORLD CLASS SERVICE


*Source: Forrester