HEALTHCARE PROVIDER CALL CENTERS
Improve Performance and Save $26 Million
“Only 56 percent of health plan customers feel they can get help when they need it and that employees know how to solve their issues quickly.” Forrester
Healthcare providers take essential steps to improve customer experience.
How can you meet the service expectations of your customers?
- Resolve customer issues on the first call
- Deliver online training faster while fostering career development
- Help employees provide valuable customer experiences by improving engagement
Today, real-time automation enables healthcare providers to improve productivity and customer experience.
- Real-time automation ensures employees receive development during available time
- Real-time platform notifies supervisors when agents need assistance
- Real-time alerts prompt employees to handle different channels when the need arises