What if you could help agents handle customer problems faster?
- Do customers like to be on hold?
- How quickly can supervisors reach agents needing help while customers wait?
- Does it take a while to identify when a supervisor becomes available?
- What is the impact on agent and customer satisfaction?
Today, using contact center real-time automation, supervisors are quickly found to fill the gap and deliver help to their frontline. Happy Agents. Happy Customers. 18X investment return.
This contact center RPA use case:
- Monitors agents who request supervisor assistance
- Alerts the next available supervisor to assist the agent (and customer)
- Quickly sends help to frontline, 100% of the time