Fraud Expected to Increase by 14% During 2018 Holidays*
The average cost of one single breach is $3.86 million and can jeopardize customer trust and brand reputation forever. **
Call center leaders use real-time automation to ensure seasonal employees are trained to protect customers.
Don’t let any employee fall victim to phishing emails or scammers over the phone.
Protect customer information by preparing your employees to identify scams or suspicious activity:
- Deliver timely communications to reinforce and test security basics without impacting service level
- Automate adherence monitoring to spot suspicious or excessive call lengths
- Triage communications when a breach has occurred
With one billion automated actions, Intradiem customers guard against holiday season challenges and fill their stockings with significant cost savings:
*MarketWatch Press Release 11-14-18 **2018 Cost of Data Breach Study, IBM & Ponemon Institute