Top 5 Wireless Provider
BOOSTS TRAINING VELOCITY USING REAL-TIME AUTOMATION
WHEN EQUIPPING CONTACT CENTER AGENTS TO BETTER SERVE CUSTOMERS, TIME IS OF THE ESSENCE.
What if you could deliver agent training in less than half the time it takes today?
- Are you able to deliver training in a timely manner?
- How do you currently communicate service or equipment updates with agents at vended partners?
- Do agents feel they get the training they need?
This leading telecom increased training velocity by 600%. Now, the WFM team trains all 20,000 agents. On time. Every time.
- Using real-time deliveries, training content is dynamically presented to agents during
- 97% of agents say real-time automated training helps them do their jobs better
- 45 minutes per agent per month moved from shrinkage
- 3.7% agent cost reduction totaling $2M in annual savings