Use real-time automation to engage agents in a positive way:
- Deliver a well-deserved Surprise Break
- Empower your agents with timely training
- Protect agent break times from unexpected long calls
The world's top brands turn to real-time automation and see game
changing results for both agents and the business:
- Global Hospitality Company: 90% of agents said, "Intradiem helps me do my job better."
Also reported a 2% productivity improvement.
- Top 5 Telecom: Reduced attrition WHILE cutting handle time by 24 seconds.
*Source: Health of the Contact Center: A New Report on Agent Well-Being in a Customer-Centric Era