webinar

Pro-Tips: Expert Advice from WFM Peers

Contact centers continue to become more complex. Goals are at greater risk and the status quo is unable to respond.

webinar

What Fuels British Gas’ Call Centre Automation Programme?

According to Deloitte, 74% of companies cited cost reduction as a top priority for 2017. This translates to budget cuts for contact centres.

webinar

Increase Agent Engagement via a Modern Mobile Interface

Ready to boost agent engagement? Intradiem Mobile, an integral component of your Contact Center RPA platform, provides opportunities to drive ESAT while reducing costs.

report

CIO as Strategic Business Partner

Market changes and the impact of transformational technology are forcing critical changes in your role as a strategic partner.

report

ContactBabel: The Inner Circle Guide to AI, Chatbots & Machine Learning

This ContactBabel report sponsored by Intradiem provides a detailed view of various contact center technologies.