Resources
Learn about the efficiency, agent engagement and customer experience benefits of Contact Center RPA. View on-demand webinars, reports and more to gain valuable insights into contact center best practices.
The Risks of Migrating Your Contact Center to the Cloud
Contact centers of all sizes are making the transition to using cloud-based solutions. Download this report to understand vendor lock-in & protect your ability to access company data.
Solve Your Call Center Challenges with Automation
Call centers are challenged by conflicting goals from customers, employees, and the business. Discover the contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience.
Increase Agent Engagement with Contact Center Automation
Contact center automation helps improve agent engagement in three key areas: performance, satisfaction and development.
Executive Guide to Contact Center Automation
Executives face tremendous pressure to continually reduce costs without negatively impacting the customer experience or agent engagement. Learn how automation keeps agents on an optimized schedule …
Workforce Management Guide: Call Center Leaders Take a Seat at the Table
WFM professionals must perform at higher levels than ever before in an increasingly complex contact center environment. Discover why leading organizations view contact center automation as a strategic asset.
Contact Center Operations: Leveraging Automation to Improve Agent Engagement
Contact center operations leaders are being asked to reduce cost at unprecedented rates – but without sacrificing the agent or the customer experience. Learn how automation improves efficiency, agent engagement, and CX simultaneously.
Pro-Tips: Expert Advice from WFM Peers
Contact centers continue to become more complex. Goals are at greater risk and the status quo is unable to respond.
What Fuels British Gas’ Call Centre Automation Programme?
According to Deloitte, 74% of companies cited cost reduction as a top priority for 2017. This translates to budget cuts for contact centres.
Increase Agent Engagement via a Modern Mobile Interface
Ready to boost agent engagement? Intradiem Mobile, an integral component of your Contact Center RPA platform, provides opportunities to drive ESAT while reducing costs.
CIO as Strategic Business Partner
Market changes and the impact of transformational technology are forcing critical changes in your role as a strategic partner.
ContactBabel: The Inner Circle Guide to AI, Chatbots & Machine Learning
This ContactBabel report sponsored by Intradiem provides a detailed view of various contact center technologies.