Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase
A program of the Georgia Institute of Technology
ATLANTA – April 10, 2019 – Intradiem, the only real-time contact center automation provider, today announced CEO, Matt McConnell, will be the keynote speaker for the 2019 ATDC Startup Showcase, a program of the Georgia Institute of Technology.
McConnell graduated from the Georgia Institute of Technology in 1994 with a bachelor’s degree in industrial engineering. One year later, he co-founded Intradiem with a vision to reinvent the customer service experience via dynamic delivery of training during available time.
The platform, built on robotic processes, continually evolves with a focus on helping workforce management and contact center operations leaders improve operational efficiencies, employee engagement and customer experience.
“I’m honored to participate at this amazing startup community event,” said McConnell. “When it comes to creating, launching and scaling a disruptive technology, fostering a culture that reflects your values and mission as an entrepreneur is a cornerstone to startup success. Our team is inspired to create a better world by living a culture of service to each other, to customers, and to the community.”
The ATDC Startup Showcase is Atlanta’s largest spring startup confab. The 33rd annual event will feature over 75 exhibitors and take place on April 18, 2019 at the Georgia Tech Hotel and Conference Center. For more information, visit https://atdcstartupshowcase.com/.
Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.