Intradiem & NICE Announce Technology Partnership to Provide Real-time Intraday Automation

Intradiem Joins NICE inContact DEVone Developer Program with an Intraday Automation Platform Now Available in CXexchange Marketplace

ATLANTA, GA (September 13, 2017) – Intradiem, the leading intraday automation provider today announced that joined the NICE inContact (Nasdaq:NICE) DEVone developer program and is providing a real-time intraday automation platform available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Intradiem provides a real-time Intraday Automation platform for contact centers that extends CXone Workforce Optimization with a solution that reduces costs and improves agent performance and engagement.

Intradiem’s real-time Intraday Automation platform for contact centers will benefit NICE inContact CXone users by gaining access to a broad range of real-time automation use cases that reduce costs and benefit agents and customers. To address growing complexity, the ability to adjust schedules and automate manual processes has become mission critical in the modern contact center.

“Intradiem is excited for this partnership with NICE and inContact and being part of CXexchange,” said Matt McConnell, CEO for Intradiem. “Our solution helps contact centers reduce costs and combined with CXone provides contact centers a complete infrastructure.”

Intradiem’s real-time Intraday Automation Platform will benefit NICE inContact CXone users by allowing them to:

  • Gain access to a broad range of real-time automation use cases that reduce costs and benefit agents and customers.
  • Empower employees by giving them the schedule flexibility and development needed to thrive
  • Increase productivity and lower costs through significant bottom-line benefits

“To streamline contact center operations, companies need real-time data,” said Paul Jarman, CEO of inContact. “Intraday automation and workforce optimization enhancements help them achieve real improvements that help them meet their business goals. We welcome Intradiem as part of the CXexchange marketplace.”

NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

DEVone offers partners broad tools and resources to enable them to create new applications on CXone including over 250 available APIs, extensive documentation and support, and access to an online developer community. Companies interested in how Intradiem works with CXone can visit CXexchange to view the application, see a demo and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.

About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem.

About Intradiem

Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.

Media Contact:

Melissa Spies, Intradiem | 678.356.3500

Contact Slider
close slider

Ready to get started or need more information? Our team is here to help!
We look forward to answering your questions and will be in touch within one business day.