Intradiem Honored as a 2017 Atlanta Workplace Achiever
Intradiem awarded by The Atlanta Journal-Constitution as a Top Workplace
ATLANTA, GA (March 31, 2017) – Intradiem, the leading provider of intraday automation solutions to frontline workforces, including contact center, retail, back-office and field services, today announced it has been awarded a 2017 Top Workplaces, Workplace Achiever honor by The Atlanta Journal-Constitution.
The award, which recognized a total of 167 companies in 2017, is based solely on the results of an employee feedback survey. According to the AJC, Top Workplaces are not only better places to work but are more likely to be successful than peer organizations.
“The Top Workplaces award is not a popularity contest. And oftentimes, people assume it’s all about fancy perks and benefits,” says Doug Claffey, CEO of WorkplaceDynamics. “But to be a Top Workplace, organizations must meet our strict standards for organizational health. And who better to ask about work life than the people who live the culture every day—the employees. Time and time again, our research has proven that what’s most important to them is a strong belief in where the organization is headed, how it’s going to get there, and the feeling that everyone is in it together.” Claffey adds, “Without this sense of connection, an organization doesn’t have a shot at being named a Top Workplace.”
Intradiem earns its spot as the company’s belief in community service has helped define its culture and vision. The organization emphasizes the need to give back and attracts the kind of people who strive to make an impact in both the community and lives of its clients.
“Our culture is about serving others, and it’s this shared characteristic of our employees at every level that drives success for our customers,” said Mark Morel, President and Chief Operating Officer at Intradiem. “This dedication to our customers and to each other organically nurtures an environment of positivity, respect and service. That said, the team here is honored to be recognized as an Atlanta Top Workplace for the third year in a row.”
The employee survey was administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of the workplace culture were measures, including Alignment, Execution and Connection, just to name a few.
The Atlanta Journal-Constitution published the complete list of Top Workplaces on March 26, 2017. For more information about the Top Workplaces lists and WorkplaceDynamics, please visit http://www.topworkplaces.com and http://www.workplacedynamics.com.
Headquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners across the United States. Workplace Dynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.
Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.