ATLANTA, GA (February 16, 2017) – Intradiem, the leading provider of intraday automation solutions to frontline workforces, including contact center, retail, back-office and field services, today announced the additions of Marie Gunn, Senior Vice President of Customer Success and Operations and Amirtharaj Karuppaiah, Vice President of Product Development to its senior leadership team.
Gunn and Karuppaiah provide significant experience in executing and expanding enterprise-class capabilities within SaaS-based organizations. Gunn brings 20 years of experience in customer operations, professional services, support and release management while at Procuri, Brightree and other organizations. Karuppaiah has 20 years of product development and engineering leadership experience from Infor and Brightree.
With Procuri, Gunn grew the processes and team that supported the company’s growth to becoming one of the largest cloud-based supply chain management companies. Karuppaiah led and successfully scaled the product and engineering teams during his career in SaaS.
“Both Marie and Amirtharaj bring exceptional leadership skills and a track record of implementing and increasing enterprise-class customer success and product development organizations for high-growth SaaS companies,” said Mark Morel, President and Chief Operating Officer of Intradiem.
Both join Intradiem at a time of significant growth, due to the increasing importance of automation with respect to frontline workforce processes. Morel added, ‘“I have worked with both of them in the past and am confident that our growing list of customer partners will realize even greater levels of success with the breadth of experience and dedication that these two seasoned veterans add to the Intradiem team. ”
Intradiem pioneered and is the market leader in Real-Time Contact Center Automation. The company’s patented real-time platform automates management processes to reduce agent cost by tens of millions for companies in a range of industries including financial services, telecommunications and insurance.
Intradiem counts many of the world’s largest brands as partners - Citi, AXA, Aetna, Anthem, Rogers and Sprint. Headquartered in Atlanta, Intradiem also operates an office in London.
Melissa Spies, Intradiem
email@example.com | 678.356.3500