Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation
Contact Center Automation Provider Meets Stringent Security Management Standards
ATLANTA, February 20, 2019 – Intradiem, the leading provider of contact center automation, today announced achievements of an ISO 27001 certification and a SOC 2 Type II attestation.
“Earning the ISO certification and the SOC 2 attestation affirms our commitment to customers that we are taking all appropriate measures to manage the security of information assets, including financial and third-party information,” said Kevin Wilson, CTO at Intradiem. “This process ensures that risk, governance and compliance practices meet the most rigid security standards in the industry.”
Intradiem’s continued investment in platform capabilities, performance and security provide the value, scalability, and security that global enterprises demand from an automation partner.
ISO 27001 is recognized as a stringent international standard for information security management. Accreditation demonstrates Intradiem has fully achieved the comprehensive security standard that specifies best practices and controls for an established information security management system.
The SOC 2 Type II report, established by the American Institute of Certified Public Accountants (AICPA) and issued by Schellman & Company, LLC, confirms that Intradiem has successfully achieved the Trust Services Criteria surrounding security and availability. With the Type II report, Intradiem demonstrates that its services and systems achieve the criteria from both a design and operating effectiveness perspective.
Achieving both the ISO 27001 certification and SOC 2 attestation is representative of reaching the international gold standard for establishing and maintaining controls over information security and systems availability.
“We consider the trust of our customers to be of paramount importance,” said Matt McConnell, CEO at Intradiem. “Our partnerships are based on confidence that Intradiem will continue to lead the way in contact center automation, including adherence to industry-leading security standards and practices.”
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Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.