Intradiem Contact Center Automation Innovator Award Recipient Announced
Recognized for leading with automation to achieve new levels of contact center service delivery
ATLANTA, February 26, 2019 – Intradiem, the leading provider of contact center robotic process automation (RPA), today launched the Contact Center Automation Innovator Award (CCAI) designed to recognize industry visionaries who are leading with automation in the advancement and success of modernizing the contact center.
“This award honors innovators in their use of automation to deliver key contact center advancements in efficiency, engagement and experience,” said Matt McConnell, CEO of Intradiem.
Upon award presentation, McConnell stated, “An outstanding example of a contact center automation innovator is embodied in our first recipient, Jonathan Rasiah. Through Jonathan’s vision and leadership, the Rogers team has led the way in reshaping service delivery.”
Many of Rogers’ early contact center robotic process automation use cases are still in use today. In addition, several Intradiem customers have leveraged Rogers’ creativity to achieve similar value and success in their centers.
Intradiem congratulates Jonathan and his team for their accomplishments as innovators.
Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.