Intradiem Announces Partnership with AXA
Global Insurance Brand Modernizes Contact Centre to Exceed Clients’ Needs
ATLANTA, GA (August 01, 2018) – Intradiem is pleased to announce our partnership with AXA, the number one Global Insurance Brand, with AXA using our real-time Contact Centre Automation for their contact centre operations and frontline workforce.
Intradiem will provide AXA the ability to automate instantaneous workforce adjustments in response to 24/7 real-time monitoring of millions of WFM and ACD data points and acting upon specific real-time conditions.
“Intradiem’s unique and proven real-time automation platform gives customers the capabilities to materially reduce the costs of centre operations and improve agent performance. Our growth and customer success continue to be driven by our expanding customer community. We are excited to welcome AXA as a part of that community,” cites Matt McConnell, CEO Intradiem.
Working with Intradiem empowers and modernizes the workforce to be more strategically focused on complex work while exceeding the service needs of the clients. In addition, using our integrated mobile application, our partners can offer a greater work-life balance to their frontline.
ABOUT THE AXA GROUP
The AXA Group is a worldwide leader in insurance and asset management, with 165,000 employees serving 105 million clients in 64 countries. In 2017, IFRS revenues amounted to Euro 98,5 billion and IFRS underlying earnings to Euro 6.0 billion. AXA had Euro 1,439 billion in assets under management as of December 31, 2017. In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA PPP healthcare and AXA Ireland. AXA UK & Ireland employs around 10,000 staff. The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS (ISN FR 0000120628 – Bloomberg: CS FP – Reuters: AXAF.PA). AXA’s American Depository Share is also quoted on the OTC QX platform under the ticker symbol AXAHY. The AXA Group is included in the main international SRI indexes, such as Dow Jones Sustainability Index (DJSI) and FTSE4GOOD. It is a founding member of the UN Environment Programme’s Finance Initiative (UNEP FI) Principles for Sustainable Insurance and a signatory of the UN Principles for Responsible Investment.
Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.