Forefront Tour Stops in Atlanta
Forefront is a series of exclusive events convening the best minds in workforce and operations management who are defining the future of the industry.
ATLANTA, GA (May 23, 2017) – Intradiem, along with Citi and Cox Communications, recently co-hosted the spring 2016 edition of Forefront, a one-day event in Atlanta on May 3rd. The Atlanta event saw attendance increase four-fold from the fall 2015 event as over 30 enterprises with attendees spanning workforce management, operations, L&D and IT came together to discuss their vision and tactics for creating real-time frontlines with intraday automation. The day was highlighted with leaders from Citi and Cox Communications sharing their insights and lessons learned from their real-time frontline journeys.
Donna Fluss of DMG Consulting rounded out the event by sharing the “NewGen WFM” view into the future of workforce management and discussing the need for operating model changes brought about by a growing millennial workforce.
“The size and energy of the Forefront Atlanta event is evidence of the ever-expanding community of enterprises who recognize and are acting on the need to fundamentally change how their frontline workforces operate,” said Matt McConnell, CEO, Intradiem. “It was exciting to hear how companies across industries apply intraday automation to fuel significant frontline workforce change.”
The event provided a forum for highly interactive discussions that explored the future of workforce and operations management and how companies leverage intraday automation to turn their vision into reality.
“Interacting with and hearing from other business leaders who use intraday automation really brought the value to life for me and my team. I highly recommend that anyone evaluating intraday automation attend a future event,” shared one Forefront attendee.
Future Forefront events are currently being planned and will be announced over the coming weeks.
Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.