Contact Center Leaders to Convene in Scottsdale, AZ.
Discussion to cover trends, challenges and robotic process automation (RPA)
ATLANTA, February 15, 2019 – Intradiem, the leading provider of contact center robotic process automation (RPA), has set the stage for contact center leaders and innovators to come together at the Executive Advisory Council meeting commencing on Wednesday, February 20, 2019 in Scottsdale, AZ.
This forum provides the opportunity for the community of industry leaders to explore trends, operational challenges and strategies impacting today’s contact center organizations.
“Our customers are constantly raising the bar in achieving new levels of efficiency, engagement and customer experience. Their leading-edge use of robotic process automation is an outstanding example of how innovation can take the contact center to new heights of service delivery,” said Matt McConnell, CEO at Intradiem.
To highlight customer achievement, Intradiem will also launch an inaugural award dedicated to recognizing advancement and success in using automation to modernize the workforce.
“We consider the success of our customers as the ultimate success metric. The partnership and trust of our customers are our most important goals,” said McConnell. “We want our customers to be proud of their accomplishments as innovators.”
Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.