Call Center Leaders Continue to Invest in Contact Center Automation

Real-Time Capabilities Improve Efficiency, Agent Engagement and CX

ATLANTA, June 26, 2019 — Intradiem, the leading provider of contact center automation, today announced continued growth and momentum through the first half of 2019. A combination of capabilities and use case expansion among existing customers, new business and 100 percent customer retention through renewals demonstrates recognition of the value delivered by Intradiem.

The sophistication of the rules engine, key real-time data integrations and high-powered platform engineered to process millions of real-time events and data points daily and trigger real-time actions offers a level of investment return that no other solution can provide.

“Customer adoption trends upward as call center leaders recognize the value of the automation platform for improving efficiency, agent engagement and the customer experience,” said Matt McConnell, CEO at Intradiem. “On average, our customers receive more than four times the return on their investment.”

The company continues to invest heavily in the platform ensuring security and scalability within the next generation of the platform, which will be announced in the coming months.

About Intradiem

Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for call center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1.1 billion automated actions annually and has saved its customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.

Media Contact:

Melissa Spies, Intradiem

mspies@intradiem.com | 678.356.3500

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