2019 Trend Watch: Call Center Automation

About Intradiem

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

Media Contact:

Melissa Spies, Intradiem

mspies@intradiem.com | 678.356.3500