1 BILLION +

AUTOMATED ACTIONS

Transforms Real-Time Data into Better Outcomes

Monitor Call Center Data, 24/7

Thousands of data points flow through your call center every second. And, your workforce team constantly monitors this data to drive key performance metrics.

It’s no easy feat to remain ahead of this data explosion. Now you don’t have to. Intradiem delivers real-time call center automation to monitor, alert and safeguard your call center objectives.

Use Real-Time Automated Assistants

How does it work? The Intradiem platform includes a powerful rules wizard delivered to your workforce team as a simple-to-use graphical user interface (GUI). Simply select the actions specific to your call center needs, then allow the benefits of real-time automation to propel your business results to optimal levels.

Using real-time automation is like giving your call center millions of virtual assistants to help improve productivity and performance. Time to free your workforce team from countless, tedious tasks. Real-time automation allows your team to focus on strategic projects to deliver better results.

Use Real-Time Automated Assistants

How does it work? The Intradiem platform includes a powerful rules engine delivered to your workforce team as a simple-to-use graphical user interface (GUI). Simply select the actions specific to your call center needs, then allow the benefits of real-time automation to propel your business results to optimal levels.

Using real-time automation is like giving your call center millions of virtual assistants to help improve productivity and performance. Time to free your workforce team from countless, tedious tasks. Real-time automation allows your team to focus on strategic projects to deliver better results.

Intradiem real-time automation

The solution to address the dynamic needs of today’s call centers.

1 Billion Automated Actions

Enables Call Centers to Optimize Operations and Address Agent Needs

Top areas of focus

Workforce efficiency

Eliminate manual and repetitive workforce processes associated with forecast and volume differences

Optimization

Keep shrinkage, adherence, service levels, and other key metrics under control

Tools & technology

Provide virtual assistants so agents can better control their adherence. Offer mobile technology for easy schedule access and communication

AGENT Productivity

Automate processes for managing agent development, adherence availability, occupancy, and handle time  

Retention & Development

Provide a clear career path with assured time for development and 1:1 coaching, despite constant changes in call volume

Agent Satisfaction

Offer work variety and Voluntary Time Off (VTO) when service levels permit. Help agents meet goals and avoid unexpected long calls that disrupt breaks

The Intradiem platform makes it easy to invest in agents while minimizing costs normally associated with agent development.

TRAINING

Enable agents to improve knowledge and skill, despite constant changes in call volume

TRAINING

Enable agents to improve knowledge and skill, despite constant changes in call volume

TRAINING

Enable agents to improve knowledge and skill, despite constant changes in call volume

TRAINING

Enable agents to improve knowledge and skill, despite constant changes in call volume

TRAINING

Enable agents to improve knowledge and skill, despite constant changes in call volume

Optimize

Keep shrinkage, adherence and other key metrics in check - and keep costs under control.

Call center leaders across the globe 


Optimize center operations to invest in agents