A Forrester Consulting study found that Intelligent Automation delivers a 342% ROI over three years, $20 million in net investment benefit, and investment cost recovery in less than six months.
Savings You Can Count (On)
We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.
– Scott D.
Workforce Ops Manager
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