Intelligent Automation for Contact Centers

Harnessing the power of
real-time data…

  • More efficient and productive operations
  • More prepared and engaged frontline agents
  • More satisfying customer experiences

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Productivity. Efficiency. Engagement. Savings.

A Forrester Consulting study found that Intelligent Automation delivers a 342% ROI over three years, $20 million in net investment benefit, and investment cost recovery in less than six months.

9.4M

from improved training efficiency
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7.7M

million from increased agent productivity
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5.3M

from increased voluntary time off (VTO)
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2.4M

from reduced employee attrition
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1M

from improved administration efficiency
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Your Contact Center Performance Hub

Running an effective center requires a constant balancing act between the unique demands of employees, operations, and customers. Only Intelligent Automation satisfies those demands constantly and simultaneously–delivering real-time insight across the entire customer service delivery chain.

Our Contact Center Intelligent Automation in Action

How does Intelligent Automation help customer service teams maximize productivity and engagement? Check out this video to find out.

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What is “Intelligent Automation”?

It’s an AI-powered technology platform that integrates easily with your contact center’s ACD and WFM systems, synchronizing their inputs and offering real-time, proactive support to frontline agents. Intelligent Automation provides an unprecedented boost to overall contact center performance.

What Can Intelligent Automation Do for You?

Intradiem’s real-time automation helps nearly 300,000 contact center professionals deliver unmatched customer service experiences to end-customers in major sectors including healthcare, insurance, financial services, and others.

“For the business – a huge win for cost savings’

With everyone at home, agents are more willing to accept VTO offers. They haven’t made the commute. For many, they have more time to help with distance learning and spend time with their kids. For the business – a huge win for cost savings.

Head of Resource Planning
UK Utilities

“Keeping up with agent development and engagement is critical during these trying times”

We delivered 20% more training sessions last week than we had delivered prior to moving agents to a remote workforce with workforce automation. Keeping up with agent development and engagement is critical during these trying times.

Director of WFM
Educational Technology

“Moving to 100% virtual was seamless”

Our business continuity planning started 3 years ago – with agents working remotely one day a week and also offered as an incentive for top performers. Moving to 100% virtual was seamless as we already had the infrastructure in place with workforce automation.

Workforce Management Director
Healthcare

“We have realized millions of dollars in savings”

We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.

Scott D.
Workforce Ops Manager

“Impressed by how Intradiem articulates its value proposition”

Intradiem sits at the intersection of CX platforms and automates the decisions the best contact center manager would make if the human manager were able to process information quickly enough. Frost & Sullivan is impressed by how Intradiem articulates its value proposition and the brilliance of its many use cases that address the significant operational challenges that CX teams face daily.

Frost & Sullivan

“What makes Intradiem hot is that its robust suite of contact center automations functions in real-time.”

What makes Intradiem hot is that its robust suite of contact center automations functions in real-time. Rather than adjusting workplace practices after-the-fact, Intradiem can process contact center data and immediately take action to notify agents or adjust call-routing and scheduling.

Calculate Your Payoff

Savings You Can Count (On)

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Savings You Can Count (On)

“Millions of dollars in savings”

We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.

– Scott D.
Workforce Ops Manager

Test-Drive Intelligent Automation

Try our self-guided demo to learn how Intelligent Automation can improve your performance.

Customers = Partners

A signature and a handshake is not the end of the transaction—it’s the beginning. At Intradiem, we view our customers as long-term partners and we’re committed to delivering solutions that ensure their ongoing success. Because we only succeed when our customers succeed.
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A Winner Of The Atlanta Top Workplaces 2022 Award

The Atlanta Journal Constitution Names Intradiem a Winner of the Atlanta Top Workplaces 2022 Award
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Let’s Get Started

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