The Contact Center Intraday Shuffle [INFOGRAPHIC]
In a recent industry poll, we asked call center leaders how they handle intraday management challenges. The survey was conducted in conjunction with an interactive web event, The Ultimate Call Center Survival Guide, Intradiem hosted earlier this year. More than 100 contact center professionals answered questions about their intraday management challenges, specifically around the topics of fluctuating contact center intraday staffing needs as well as queue management and real-time notifications. Below are our findings.