Archive Tag: workforce management

Archive Tag: workforce management

28 Jun

Improve Employee Engagement Using Call Center Technology

Jennifer Lee

With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.

22 Mar

Transform Your Call Center into a Superhero

Lori Etheridge

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]

12 Feb

Show Your Agents You Care this Valentine’s Day

Chelsea Atkinson

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]

8 Feb

3 Ways to Improve Adherence in the Contact Center

Kyle Antcliff

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to […]

11 Oct

Customer Success: Cost Reduction with Automation

Jennifer Lee

What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]

6 Sep

Customer Contact Centers Cut Costs with Automation

Jennifer Lee

In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are […]

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