11 Jul

Purpose-Built for the Call Center: Automation Software

Chris Busbee

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up with evolving customer demand without other forms of technology and call center automation software working in tandem.

3 May

Reduce Call Center Shrinkage with Contact Center Automation

Chelsea Atkinson

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]

22 Mar

Transform Your Call Center into a Superhero

Lori Etheridge

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]