Archive Tag: real-time automation

Archive Tag: real-time automation

25 Aug

Webinar Recap: Flip the Script on WFM

John Englund

“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]

21 Dec

Ring in the Holidays with Real-time Automation

Jennifer Lee

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]

11 Oct

Customer Success: Cost Reduction with Automation

Jennifer Lee

What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]

3 Oct

How to Boost Agent Morale with Real-Time Automation

Adrienne Sallerson

Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]

6 Sep

Customer Contact Centers Cut Costs with Automation

Jennifer Lee

In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are […]

5 Sep

UK Utility: Weathering the Storm with Real-Time Automation

Jennifer Lee

Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]

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