Webinar Recap: Flip the Script on WFM
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]
In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are […]
Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]