UK Utility: Weathering the Storm with Real-Time Automation
Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]
Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]
Balancing the need to reduce call center costs and keep customers happy is tough. However, Workforce Management (WFM) and contact […]
Do you have a multi-channel workforce? Is it effective? When in the business of serving customers, the most important question […]