Archive Tag: intraday management

Archive Tag: intraday management

13 Oct

Three Cases for Intraday Staffing

Kyle Antcliff

The truth is, customers don’t care if you are understaffed. Disruptions or deviations from the day’s forecast will always occur. […]

18 Aug

Intraday Automation Making Life Easier in the Contact Center

Kyle Antcliff

As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]

18 Jun

15 Ways to Build Employee Efficiency

Annette Franz

Are your employees working hard, working smart, or both? In the last two months, I’ve written about employee effort and […]

11 Jun

Solving BPO Challenges with Intraday Automation

Bob Fletcher

The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]

2 Jun

Supercharging Your WFM with Intraday Automation

Bob Fletcher

With most of the contact center executives I talk to, there is typically some confusion about the difference between intraday […]

24 Mar

Intraday Automation is the Future of the Agile Workforce

Bob Fletcher

About two weeks ago, I was in a contact center with 250 agents. This center is one of six large […]

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