Archive Tag: intraday automation

Archive Tag: intraday automation

5 Jan

How BPOs Can Turn Idle Time into Productive, Billable Time

Bob Fletcher

In the past 40 years of working with contact centers, I’ve seen a lot of change. The technology in today’s […]

28 Dec

‘Tis the Season to Put Intraday Automation to Use in the Retail Environment

Lori Etheridge

The holiday shopping season has peaked and now the “return season” is in full swing, and that means it’s anything but […]

13 Oct

Three Cases for Intraday Staffing

Kyle Antcliff

The truth is, customers don’t care if you are understaffed. Disruptions or deviations from the day’s forecast will always occur. […]

18 Aug

Intraday Automation Making Life Easier in the Contact Center

Kyle Antcliff

As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]

11 Jun

Solving BPO Challenges with Intraday Automation

Bob Fletcher

The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]

2 Jun

Supercharging Your WFM with Intraday Automation

Bob Fletcher

With most of the contact center executives I talk to, there is typically some confusion about the difference between intraday […]

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